What to read first
This privacy policy explains how Communica handles your personal information. If anything is unclear, please email us at hello@communica.com.au.
Our principles
Communica takes a straightforward approach to data protection and privacy that adheres to the 13 Australian Privacy Principles (APPs).
Our obligations under the Privacy Act 1988
This privacy policy sets out how we comply with our obligations under the Privacy Act 1988 (Cth) (Privacy Act). As an Australian-based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act, which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
In this privacy policy, ‘personal information’ has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
What personal information we collect
We collect personal information so we can provide the services and information you have requested from us. We only collect information that is reasonably necessary for our functions and activities.
From the contact form
When you complete the contact form on our website, we collect the information you provide (typically your name, email address, phone number and the content of your enquiry). We use this information to respond to your query and, where relevant to your enquiry, to provide further information about our services.
From mailing list sign-ups
If you sign up to our mailing list, you are opting in to receive emails from Communica relating to our work and services. We send marketing communications in accordance with the Spam Act 2003 (Cth) and the guidelines of the Australian Communications and Media Authority. You can unsubscribe at any time using the link in any email we send.
Information collected through your use of our website
The Communica website (communica.com.au) uses cookies and similar technologies for the following purposes:
Site performance: information about how visitors use the website so we can improve your experience.
Analytics: aggregated statistics about visitor numbers, popular content and engagement.
Advertising and retargeting: to deliver more relevant advertising and measure campaign performance.
Specifically, the following third-party tools are active on our website:
- Google Analytics 4 (Google LLC): collects anonymised information about your visit, including pages viewed, session duration and approximate location, governed by Google’s Privacy Policy.
- Meta Pixel (Meta Platforms, Inc.): used to measure the effectiveness of advertising on Facebook and Instagram and to deliver retargeted ads, governed by Meta’s Privacy Policy.
- LinkedIn Insight Tag (LinkedIn Corporation): used to measure the effectiveness of advertising on LinkedIn and to deliver retargeted ads, governed by LinkedIn’s Privacy Policy.
Your cookie rights: you can disable cookies through your browser settings at any time. Doing so may affect how some parts of our website function.
Information collected from third parties
Social network widgets and links
Our website includes links to our profiles on third-party platforms such as LinkedIn, Instagram and Facebook. If you interact with these links, you are doing so under the terms and privacy policies of those platforms. Your activity may become visible to your social network.
Embedded content
Our website may include embedded content from external services (such as Google Maps or YouTube). This content is not hosted on our servers, and any interaction with it is governed by the privacy policy of the service that provides it.
Use and disclosure
We only use personal information for the purpose for which it was collected, or for purposes directly related to one of our functions or activities. We will not disclose your personal information to other parties unless one of the following applies (consistent with APP 6 – use and disclosure of personal information):
- You have consented;
- You would reasonably expect, or have been informed, that information of this kind would be passed on;
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or a law imposing a pecuniary penalty, or for the protection of public revenue;
- It may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of personal information
We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete. If any information we hold about you needs to be corrected, please contact us at hello@communica.com.au.
Data security
We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification, disclosure and other misuse. These measures include password protection of our systems and access controls on stored data. For security reasons we cannot share the full detail of our technical and organisational safeguards, but if you have specific questions, please contact us at hello@communica.com.au.
When personal information is no longer required, or when you request its deletion, we will destroy or de-identify it in a secure manner.
Access and correction
You may request access to the personal information we hold about you, or request that it be corrected, by emailing us at hello@communica.com.au. We will respond within a reasonable period.
Under Australian privacy law there are limited circumstances where we may refuse access — for example, where providing access would unreasonably affect another person’s privacy, or pose a risk to someone’s life, health or safety. If we refuse access, we will explain why in writing.
Personal information that is collected by third parties (including when you visit our website) is governed by the privacy policy of that third party. To access or correct that information, please contact the relevant third party directly.
Complaints handling
If you believe there has been a breach of the Australian Privacy Principles or a registered APP code, or have any other privacy-related complaint, please contact us at hello@communica.com.au. We will acknowledge your complaint and respond within a reasonable period.
If you are not satisfied with the way we have handled your complaint, you may make a complaint to the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Changes to this privacy policy
We may update this privacy policy from time to time. The current version is always available on this page, and the date at the top reflects when it was last updated.
How to contact us
For any questions, requests or complaints relating to this privacy policy or to the way we handle your personal information, you can reach us by email at hello@communica.com.au.